Job Brokerage

Job Brokerage Service

The Job Brokerage service started from the 1st April 2015 and is part of Shetland Island Councils Employability Pathway, providing one to one support for participants in the pathway at stages 4 and 5 – finding work placements and paid work of 16+ hours a week.

Employability Pathway

A change to Employability within Scotland in 2015 introduced the Employability Pathway for local authorities to use to help people into work and off benefits. Shetland Islands Council adapted the pathway to fit with the local employability sector, with specific local and government agencies, and training providers providing assistance for the participants entering the pathway at each stage. Overseeing the participants progress through the pathway are Employability Pathway Officers (EPOs).

There are 5 stages to the Employability Pathway:

Stage 1 – Case Management: engaging and assessing clients.

Stage 2 – Intensive Support to Overcome Barriers: barrier removal and capacity building.

Stage 3 – Work Focused Training: provide training, skills development, job search skills and applications/CVs.

Stage 4 – Employer Engagement and Job Matching: Job Brokerage, work experience/placements, volunteering, self-employment.

Stage 5 – Job Sustainability and In Work Development: in work support and development.

There are two ways to access the Employability Pathway, these are self-referral or referral through a referring agency, such as Jobcentre Plus. You can be signposted to the Employability Pathway by various agencies in Shetland, such as the Condition Management Programme, Shetland Community Bike Project and the Moving On Project amongst others.

The Employability PathwayOfficer 

The Employability Pathway Officer is the person who will assess each individual on their needs and barriers to employment, and place them appropriately within the pipeline.  There are 2 Employability Pipeline Officers, one person works with 16-24 year olds, the other with 25+.

Once a referral has been made, the Employability Pathway Officer will meet with the person and any relevant agencies to develop a Personal Development Plan based on their needs and requirements.  The participant will then access the Pipeline at the relevant stage for them and start engaging with the agency who provides support at their stage.

The Job Brokerage Support Workers work closely with the Employability Pathway Officer to ensure that each participant is job ready and is accessing stages 4 and 5 at the appropriate time.

Employability Pathway Requirements 

In order to qualify for the pathway the person must have 2 or more barriers to employment such as – being unemployed for a period of time, having a disability, convictions, mental health issues, having a long term physical illness, substance abuse issues or being homeless or living in a jobless household amongst others.

They must also have a With You For You (WYFY – all adults), or a Getting It Right For Every Child (GIRFEC  – for school pupils) in place, but these can be provided if a participant does not already have one.

Each stage of the pathway will have different key workers to help overcome barriers to employment.  Once the participant has overcome their barriers and achieved their set outcomes, they will be moved into the next stage of the pathway.

Job Brokerage Process

Once a participant enters stages 4 or 5 they will then access the Job Brokerage service provided by Moving On. After discussing with the EPO and the participant on their wishes, needs, skills and experiences, Support Workers will contact potential employers for paid or unpaid employment opportunities for clients who have expressed an interest in those areas of work. Support Workers will also take into consideration participants commitments or requirements, and will try to find a placement that best suits them.

Once interest has been highlighted from an employer and the participant, the Support Worker will provide basic information about the client and begin the placement process. A meeting will then be arranged with the Support Worker, participant and employer to set times of work, duties, length of placement and support levels. The Support Worker will then complete the necessary paperwork which includes risk assessments; job description, letter of understanding; volunteer agreement; and contact details.

The length of time an opportunity is offered for can vary from a few weeks, to an ongoing long-term opportunity. When setting up a placement this will be discussed with the employer and the client. The placement may also start out for a short period of time and following a review, be extended for a further few weeks/months or possibly be made permanent.

Initially Moving On Support Workers will provide work support to help the person settle in.  Over a period of time this support will decrease as the person become more comfortable and familiar with their role.   A support worker will always be available if any issues arise.

During a placement Support Workers will perform regular progress reports with the employer and participant to evaluate progress being made and also to try to prevent problems from arising.  If an issue does arise please contact the Support Worker as soon as possible.  Moving On will discuss the issue with the employer and  participant and attempt to resolve this as soon as possible.

Successful Employment

When someone has successfully completed their work placement and have secured 16+ paid working hours per week, and they are sustaining this independently, they will be discharged from our service and from the Employability Pathway.

Clients will be followed up periodically for the first year to ensure they are still successfully in employment and no issues have arisen.

If you feel would like to access the service, please click ‘here’ for further information





If you are over 25 years old please contact –

Stephanie Pagulayan – Employability Pathway Officer –

Solarhus, 3 North Ness Business Park, Lerwick, Shetland, ZE1 0LZ

01595 745303

If you are between 16 and 25 years old, please contact –

Shona Johnson – Employability Pathway Officer –

Solarhus, 3 North Ness Business Park, Lerwick, Shetland, ZE1 0LZ

01595 744471

Further Information

For further information, please click on the link below to be taken to Shetland Islands Councils website page on the Employability Pathway.